Agreement
These Terms of Service ("Terms") govern your use of ConsultWave's digital marketing services. By subscribing to or using our services, you agree to be bound by these terms.
Services and Promotions
Service Offerings
ConsultWave provides digital marketing services including but not limited to SEO optimization, social media management, PPC campaign management, content creation, and analytics reporting.
Promotional Terms
- New Customer Promotions: Limited-time offers available to first-time customers only
- Bundle Discounts: Multi-service packages at reduced rates
- Referral Programs: Credits earned for successful referrals
- Seasonal Offers: Time-limited promotions announced via email
- Promotion Expiration: All promotions expire 30 days from announcement unless specified
Payment Terms
Stripe Payment Processing
All payments are processed securely through Stripe. By providing payment information, you authorize recurring charges according to your subscription plan.
- Monthly subscriptions charge on the same day each month
- Sprint packages require full payment upfront
- Failed payments may result in service suspension
- Price changes communicated 30 days in advance
Refund Policy
New customers receive a 14-day money-back guarantee. Refunds processed within 5-7 business days to original payment method.
Cancellation Terms
Subscriptions may be cancelled at any time through your account dashboard. Cancellation takes effect at the end of your current billing cycle.
Data and Privacy
Data Collection
We collect business information necessary for service delivery, including contact details, website URLs, and performance metrics.
KYC (Know Your Customer) Requirements
To comply with financial regulations and prevent fraud, we collect minimal customer verification information:
- Required: Business name, verified email, business address, phone number, business type, website URL
- Not Required: SSN, driver's license, bank details, tax ID, financial statements, personal ID documents
- Verification: Email confirmation, business website validation, basic identity checks
- Data Retention: Customer information retained for 7 years per regulatory requirements
- Purpose: Anti-money laundering (AML), fraud prevention, regulatory compliance
Data Security
- All data encrypted in transit and at rest
- SOC 2 compliant security protocols
- Regular security audits and updates
- Limited access to authorized personnel only
Service Delivery
Performance Standards
We commit to reasonable effort in service delivery. Results may vary based on industry, competition, and market conditions.
Communication
- Monthly progress reports via email
- Client dashboard access 24/7
- Support ticket system for inquiries
- Emergency contact procedures
Intellectual Property
All deliverables (content. reports, strategies) become client property upon completion. ConsultWave retains rights to methodologies and general best practices.
Limitation of Liability
ConsultWave's liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for indirect or consequential damages.
Dispute Resolution
- Direct negotiation with account manager
- Management escalation within 72 hours
- Executive resolution within 5 business days
- Mediation services if required
- Binding arbitration under Texas law
Termination
Either party may terminate services with 30 days written notice. Immediate termination may occur for material breach of these terms.
Modifications
These terms may be updated with 30 days advance notice. Continued use of services constitutes acceptance of modified terms.
Contact Information
Legal Department: decourtney@consultwave.org
Billing Inquiries: decourtney@consultwave.org
General Support: decourtney@consultwave.org
Address: CONSULTWAVE & HOLDINGS LLC, 1234 Business Plaza, Suite 456, Austin, TX 78701
Effective Date: December 2024
Governing Law: Texas state law
Jurisdiction: Travis County, Texas courts