Refund Policy

Our commitment to your satisfaction and fair dispute resolution.

🎯 Satisfaction Guarantee

At ConsultWave, we stand behind our digital marketing services. If you're not completely satisfied with your results, we'll work with you to make it right.

✅ 14-Day Money-Back Guarantee

New Customer Protection: All new customers receive a full 14-day money-back guarantee from their subscription start date.

  • Applies to monthly subscription plans
  • Includes Sprint packages (1-week plans)
  • Full refund of unused subscription fees
  • No questions asked during first 14 days

🛠️ Service Satisfaction Promise

Ongoing Quality Assurance: We continuously monitor service delivery and client satisfaction.

  • Monthly performance reviews
  • Client feedback implementation
  • Flexible service adjustments
  • Proactive issue resolution

📋 Refund Eligibility

🟢 Eligible for Refund

  • New customers within 14-day grace period
  • Services not delivered as promised
  • Technical issues preventing service access
  • Billing errors (duplicate charges, wrong amounts)
  • Misrepresentation of service capabilities
  • Account suspension due to our error

🔴 Not Eligible for Refund

  • Services delivered as contracted
  • Client requests service cancellation after delivery
  • Disagreement with performance metrics
  • Change of business strategy
    • fraudulent payment disputes
  • Violation of acceptable use policy

🔄 Refund Process

1

Submit Request

Contact our support team via email at decourtney@consultwave.org or through your account dashboard.

2

Review Period

We'll review your request within 2-3 business days and investigate service delivery records.

3

Resolution

If approved, refunds are processed within 5-7 business days to your original payment method.

⚖️ Dispute Resolution Policy

We're committed to resolving any disputes fairly and professionally. Here's our structured approach:

Tier 1: Direct Resolution

Timeline: Within 48 hours

Process: Direct communication with your account manager

Methods: Phone call, email, or scheduled video conference

Tier 2: Management Review

Timeline: Within 72 hours

Process: Escalation to Operations Manager

Methods: Formal investigation and solution proposal

Tier 3: Executive Resolution

Timeline: Within 5 business days

Process: Executive team involvement

Methods: Custom resolution or mediation services

💳 Chargeback Policy

⚠️ Important Notice

Chargebacks cost both parties money in fees. Always contact us first before initiating a chargeback with your bank or credit card company.

🔄 Chargeback Resolution

  • Contact us immediately upon notification
  • Provide documentation to dispute invalid chargebacks
  • Work collaboratively toward resolution
  • Document all communication and attempts

📊 Fraudulent Chargeback Policy

  • Accounts with fraudulent chargebacks will be immediately suspended
  • All services will cease until resolution
  • Legal action may be pursued for fraudulent disputes
  • Reporting to credit agencies for repeated violations

📞 Need Help with a Refund?

📧 Email Support

General Refunds:
decourtney@consultwave.org

📞 Phone Support

Billing Hotline:
+1 (765) 761-4318

💬 Live Chat

Instant Support:
Available 24/7 on our website

📜 Legal Terms

Last Updated: December 2024

Effective Date: Immediately upon subscription

Jurisdiction: Terms governed by Texas state law

Dispute Jurisdiction: Federal and state courts in Travis County, Texas

By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.