Cancellation Policy
Simple, transparent cancellation process with flexible options.
🔄 How to Cancel Your Subscription
We've made cancelling your ConsultWave subscription as simple as possible. Follow these easy steps:
Access Your Account
Login to your ConsultWave Dashboard using your email and password.
Navigate to Billing
Go to the "Billing & Subscription" section in your dashboard navigation.
Cancel Subscription
Click "Cancel Subscription" and confirm your cancellation request.
Confirmation
You'll receive email confirmation of your cancellation within 24 hours.
⚖️ Cancellation Terms
🟢 What Happens When You Cancel
- Services continue until end of current billing period
- Full access to all deliverables completed
- All reports and data remain available for 90 days
- No immediate service interruption
- Full support until cancellation date
- Possibility to reactivate within 30 days
📋 Important Details
- Cancellation takes effect at next billing cycle
- No partial refunds for unused portions
- All outstanding deliverables will be completed
- Account access maintained for 30 days post-cancellation
- Data export available upon request
- No cancellation fees or penalties
📋 Plan-Specific Cancellation Policies
⚡ Sprint Plans (1-Week Packages)
Cancellation: Sprint plans are one-time payments and cannot be cancelled once services begin.
Refund: Available within 14-day money-back guarantee period.
Completion: All deliverables will be provided within the contracted timeframe.
🗓️ Monthly Subscription Plans
Cancellation: Cancel anytime with 30-day notice period.
Effective Date: Cancellation takes effect at end of current billing cycle.
Services: Continue through remaining subscription period.
💼 4-Month Commitment Plans
Cancellation: Early cancellation available with pro-rated refund calculation.
Notice Period: 45-day notice required for cancellation.
Penalties: No cancellation fees, but outstanding commitment balance applies.
🔄 Reactivation Options
Changed your mind? We're here to help you get back on track!
⚡ Quick Reactivation
Timeline: Within 30 days of cancellation
Benefits: Resume services immediately at same plan tier
Process: Click "Reactivate" in your account dashboard
🆕 Plan Changes
Timeline: Available anytime
Benefits: Upgrade, downgrade, or modify your subscription
Process: Contact support for custom plan adjustments
🔄 Seasonal Restart
Timeline: Beyond 30 days
Benefits: Set-up assistance and welcome back bonus
Process: Treat as new customer with full onboarding
⚠️ Early Termination Policy
📋 Important Notice
Early termination of multi-month commitments may incur charges for incomplete service delivery.
📊 Pro-Rated Refund Calculation
- Services delivered vs. contracted services
- Time spent on account management
- Completed deliverables value
- Administrative and set-up costs
- Minimum 25% of remaining contract value
🛡️ Protection Measures
- Clear communication when requesting early termination
- Documentation of services completed
- Fair assessment of remaining deliverables
- Mediation available for disputes
- Written termination agreement required
📞 Need Help Cancelling?
If you're having trouble cancelling or have special circumstances, our team is here to help.
🤖 Self-Service
Account Dashboard:
Login to Your Account
📧 Email Support
Billing Department:
decourtney@consultwave.org
📞 Phone Support
Cancellations Hotline:
+1 (765) 761-4318
🎯 Special Circumstances
- Medical Emergencies: Immediate cancellation assistance
- Business Closure: Accelerated termination process
- Financial Hardship: Payment plan reductions available
- Service Quality Issues: Alternative resolution offered
📜 Legal Terms and Conditions
Last Updated: December 2024
Effective Date: Immediately upon subscription
Agreement Status: This cancellation policy is part of your service agreement
Updates: Changes will be communicated 30 days in advance
Disputes: Subject to our standard dispute resolution process
⚖️ Important Legal Notice
By subscribing to ConsultWave services, you agree to this cancellation policy. Cancellation terms are binding and enforceable under Texas state law. For questions about legal obligations, contact our legal department at legal@consultwave.org.